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Grievance and Consultation Mechanism

For us, it is very important to know your inquiries and complaints regarding our operation. Therefore, we make available our Complaints and Inquiries Mechanism, which is free, confidential, and secure, so that every person can report any issue related to the company, in the workplace or community.

Grievance and Consultation Mechanism

 

 

Listening to you helps us to improve.

 

Know the channels to submit your complaint or inquiry:

  1. Free hotline 1-801-137-7777
  2. If you are abroad and wish to submit your complaint or inquiry, call us at +502 23750775, in Spanish. For assistance in English, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.
  3. Complaints and Inquiries Administrator "Don Manuel"
  4. This email address is being protected from spambots. You need JavaScript enabled to view it.
  5. www.grupohame.com

 

 

How to follow up on your complaint or inquiry?

 

  • If you did not provide your personal data, you must call our toll-free number 1-801-137-7777, two days after you have submitted your case.
  • If you shared your contact details, you will receive follow-up from Don Manuel within a maximum of 3 days.
  • If you want to know the status of your case, click on the following link: Descargar MQC

 

If you want to know more information about the following documents, please contact us:

 

 

Grievance Mechanism

Grievance Mechanism